Selecting a Professional
Before hiring a care manager, it’s important to ask the right questions to ensure you’re choosing the best company to meet your needs. We’ve provided a list of essential questions, along with information about Lighthouse Senior Care Consultants, to assist you in your decision-making process. We recommend that you ask these questions to other providers you are considering. This will assist you in evaluating each company’s services and support, ensuring that the company you choose is the right fit for you and your needs.
What to ask Professionals?
Questions
Details to find out
Lighthouse Consultants
How long have you been providing care management services?
Lighthouse Senior Care Consultants was founded in 2015.
Is there a fee for the initial consultation and, if so, how much?
And how much does continued care cost? Rates vary by location and experience, and may not be covered by insurance. Fees should be provided to the client/responsible party in writing prior to services starting.
Lighthouse Senior Care Consultants offers a complimentary initial meet and greet with our Owner, Courtney Lavander, because we want you to feel confident and comfortable with our partnership before making any commitments. We understand that choosing the right care manager is an important decision, and we are dedicated to ensuring that you feel assured and supported in your choice. As your advocate throughout your aging journey, we are here to guide you every step of the way with care, expertise, and understanding.
What are your areas of expertise and what are the primary services provided by your agency/business?
While knowledgeable in eight core areas of Aging Life Care™, individual professionals may have specific areas of expertise. You will want to hire someone who regularly handles clients with similar needs to yours.
We are experts in advocacy and navigating the healthcare continuum of care. With our expertise, we guide clients through complex decisions and ensure they have access to the resources and support needed for a smooth and informed aging journey.
How many care managers are on staff and how what are their professional credentials?
Some Aging Life Care Professionals are Solo Practitioners and some work within a larger practice.
Lighthouse Senior Care Consultants employs a team of seven care managers, each bringing a diverse range of qualifications and expertise. Our care managers hold degrees in gerontology, social work, family studies, human services, nursing, psychology, respiratory therapy and more. Combined, our team has over 137 years of experience in the healthcare industry, offering a wealth of knowledge and expertise to guide you through your aging journey.
Do your care managers receive any ongoing training?
Lighthouse Senior Care Consultants is committed to continuous professional development, providing ongoing internal training as well as partnering with other industry experts to stay at the forefront of senior care. In addition, all of our care managers are required to complete continuing education to maintain their specialty licenses and certifications. All of our care managers are certified dementia care practitioners, ensuring specialized support for those with dementia-related needs.
Is your company affiliated with any other companies?
Lighthouse Senior Care Consultants operates independently and is not affiliated with any other companies. We believe that maintaining objectivity in our recommendations is essential to providing the best care for our clients. We do not accept or give any referral fees. We refer our clients to partners whom we trust and believe provide excellent care and services.
Does your company provide home care services and caregivers?
No. Lighthouse Senior Care Consultants provides care management and care coordination services. We believe it is essential to maintain our focus and dedication solely on advocating for our clients and coordinating their care.
When are your care managers available?
We know that life doesn’t happen just between 9:00 AM and 5:00 PM Monday through Friday. A care manager is available 24 hours a day, seven days a week. Each client has a Primary Care Manager who is their main point of contact during regular business hours. We as a staff do regular case reviews so that if the Primary Care Manager is not on call or they are unavailable, the on-call care manager can fill in for them.
How do you communicate with your clients?
We communicate with our clients based on their personal preferences, offering a variety of communication methods including in-person visits, phone calls, and emails. Whether you prefer one method or a combination of all, we ensure that communication remains flexible and tailored to your needs. It is extremely important to us that we maintain a constant, open line of communication, so you always feel supported and informed throughout your care journey.
How frequently do you visit your care management clients? Is there a required number of visits per month?
Our visits are tailored to each client’s preferences and circumstances, adapting to their evolving needs. To ensure we are providing the highest level of service and advocacy, we schedule at least one in-person visit every ninety (90) days for our care management clients. This regular contact allows us to stay closely connected and responsive to our clients' changing needs.
Do you have a contract?
Yes, Lighthouse Senior Care Consultants has a service agreement that must be signed prior to starting services. Our services can be terminated at any time with no further obligations.
Do you provide an invoice of the services you are providing?
Yes, Lighthouse Senior Care Consultants invoices for our services on a monthly basis, with each charge listed separately and accompanied by detailed notes explaining what the charge is for. We believe in maintaining transparency with our invoices, ensuring that you have a clear understanding of the services provided and what you are paying for.
Does Medicare or other insurances cover our services?
Most care management services are not covered by private insurance or Medicare/Medicaid. However, in some cases, certain services may be covered by long-term care insurance. We recommend checking with your insurance provider to confirm what specific services may be eligible for coverage under your plan. We're happy to assist you in understanding your options and help guide you through the process where possible.
Do you provide references?
Yes, we are happy to provide references from past or current clients (with their permission) as well as from other professionals.
Thank you to the Aging Life Care Association® for permission for us to share this information. You may learn more about Aging Life Care™ at aginglifecare.org.